shipping charges
We offer free worldwide shipping via Canada Post with no insurance or tracking. Customer is responsible for any import, customs, tax, and/or brokerage fees. Shipping usually takes 3 to 5 business days but can vary depending on destination. Please contact [email protected] if you would like to receive your package sooner or make other arrangements.
returns/exchange policy
Merchandise must be returned within 15 days of receiving item. Return item(s) may be exchanged for another item or refunds will be issued for the purchase amount minus any shipping and handling fees. Merchandise must not be damaged and must be in original packaging.
order processing information
Orders are processed pending availability and credit verification. Orders placed on Friday after 5pm PST will begin processing on the following Monday. Malaspina will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sunday or holidays.
return procedure
If you would like to return or exchange an item purchased online, Malaspina must be notified within 15 days of the original ship date. Prior authorization is required on all returns. Any returns sent to Malaspina without authorization will not be accepted. To receive a return authorization please email [email protected].
When you are authorized for a return, please place the item(s) you wish to return in the original packaging along with a copy of the original invoice and a brief note explaining your reasons for the return. To complete your return for an exchange or refund, items must arrive at Malaspina within 15 days of the date of your return authorization.
Upon receipt of your item(s), Malaspina will promptly inspect and ship replacement item(s) or provide a refund minus shipping and handling fees, according to the amount on your original invoice. Again, please note that shipping charges are non-refundable. Customers assume responsibility for all return shipping fees. Please send returns to: Malaspina Printmakers, 1555 Duranleau Street, Vancouver, BC, Canada, V6H 3S3.
damaged deliveries
We inspect and carefully pack each shipment. However, in the case that you receive any damaged merchandise, please save your original packaging and email us at [email protected] to let us know of the damage. We will then issue a return authorization for you and arrange for the return/exchange.
damaged freight deliveries
It is imperative that you open and inspect all items that you receive via freight immediately upon their delivery, before you sign for the delivery. In the case the truck driver is unwilling to wait for you to open and inspect the items, it is very important that you note: “Unable to inspect items due to driver unwilling to wait” above your signature on the freight delivery form. This protects you from liability for any damages incurred during shipment. Your signature signifies not only your receipt of the items, but also that they are in good condition; this is why it is so important to inspect merchandise immediately upon receipt.
workshops
Workshop registration ends one week in advance of the workshop start date. Refunds are only available up to one month in advance of the workshop start date.
customer agreement
By placing this order, you affirm that you agree to the terms and conditions outlined above.
contact us
If you have any questions about your online order or anything else, please contact us at +1 604 688 1724 or [email protected].