Malaspina ships to anywhere in the world through Canada Post with no insurance or tracking. If you would like to make other arrangements, please email email@example.com.
Flat rate $20.
Merchandise must be returned within 14 days of receiving item. Return item(s) may be exchanged for another item or refunds will be issued for the purchase amount minus any shipping and handling fees. Merchandise must not be damaged and must be in original packaging.
order processing information
Orders are processed pending availability and credit verification. Orders placed on Friday after 5pm PST will begin processing on the following Monday. Malaspina will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sunday or holidays.
If you would like to return or exchange an item purchased online, Malaspina must be notified within 14 days of the original ship date. Prior authorization is required on all returns. Any returns sent to Malaspina without authorization will not be accepted. To receive a return authorization please email firstname.lastname@example.org.
When you are authorized for a return, please place the item(s) you wish to return in the original packaging along with a copy of the original invoice and a brief note explaining your reasons for the return. To complete your return for an exchange or refund, items must arrive at Malaspina within 10 days of the date of your return authorization.
Upon receipt of your item(s), Malaspina will promptly inspect and ship replacement item(s) or provide a refund minus shipping and handling fees, according to the amount on your original invoice. Again, please note that shipping charges are non-refundable. Customers assume responsibility for all return shipping fees. Please send returns to:
1555 Duranleau Street
Canada, V6H 3S3
We inspect and carefully pack each shipment. However, in the case that you receive any damaged merchandise, please save your original packaging and email us at email@example.com to let us know of the damage. We will then issue a return authorization for you and arrange for the return/exchange.
damaged freight deliveries
It is imperative that you open and inspect all items that you receive via freight immediately upon their delivery, before you sign for the delivery. In the case the truck driver is unwilling to wait for you to open and inspect the items, it is very important that you note: “Unable to inspect items due to driver unwilling to wait” above your signature on the freight delivery form. This protects you from liability for any damages incurred during shipment. Your signature signifies not only your receipt of the items, but also that they are in good condition; this is why it is so important to inspect merchandise immediately upon receipt.
Workshop registration ends one week in advance of the workshop start date. Refunds are only available up to one month in advance of the workshop start date.
We accept the following methods of payment: Visa, MasterCard, and American Express.
Unless stated otherwise, all orders are shipped out from our store in Vancouver, Canada. Customer is responsible for sales and all other taxes, associated with the order, if applied, however designated. Products delivered to the province of British Columbia will be charged for provincial and federal sales taxes.
By placing this order, you affirm that you agree to the terms and conditions outlined above.
If you have any questions about your online order or anything else, please contact us at +1 604 688 1724 or firstname.lastname@example.org.